Frequently Asked Questions

What are out infection control processes?

As Allied Health Professionals we are happy to confirm to you we will remain open for patients requiring this pain management therapy.

Additional Lockdown Requirements

24-hr Advance bookings We operate according to the latest Government and Public Health England guidance, which recommends additional buffer time between each patient. Due to this, clinic hours are reduced so it is advised to book early to avoid disappointment. To secure your preferred date/times please check our live availability.

Referral form: our simple online intake form helps us help you Online Self/GP Referral Form Available for both self-referral or forward to your GP and remember were a Health Insurance recognised service provider.

Please be reassured vaccinations are not prerequisites for treatment. We do however ask to be notified if a vaccination of any kind has been administered within 10 days prior to your booking to protect our therapists from possible ‘shedding’ transmission which can be asymptomatic.

No mask, we wont ask. All our patients are welcomed professionally and safely as always. At the ProActive Massage Clinic we pride ourselves on our ability to keep up with peer-reviewed science and so we do not just implement illogical guidelines to wear improper PPE as this is unhealthy, immoral and goes against healthcare code of conduct and core professional values.

Gifting Gift Cards remain available to purchase online with extended expiry of 18-months from purchase date.

Addressing both physical and psychological stressors has never been more important and seeking swift intervention is key to avoiding long-term effects or worsening of musculoskeletal, neuromuscular or psychological health conditions. Virtual consultations are available in emergencies. Please seek A&E assistance or apply First-aid protocols within the initial 72-hours of injury onset before booking a deep tissue treatment.

How long will my visits last?

Your first appointment will be from 60 to 90 minutes depending on the number of initial areas of concern. Thereafter, sessions can vary depending on your treatment plan, including the number of symptoms to address (35-120minutes).

What should I wear for my treatment?

You will be covered throughout the treatment with a towel, comfortable clothing such as a t-shirt, shorts or underwear is acceptable.

What should I expect during my treatments?

After your medical review and physical evaluation, and depending on your symptoms we may evaluate your strength, range of motion/flexibility, endurance, balance, coordination, posture, walking gait, and body mechanics. We will then review the results with you and suggest a treatment plan. You may be given a home exercise program that will contain pictures and instructions

Will you communicate with my physician regarding my treatment findings?

Yes, a progress note will be faxed to the physician before a follow-up appointment or after any significant change of medical status.

Do I need to have a referral from a doctor?

If you have pre-existing medical condition mentioned on the following Medical Contraindications list, you will need to present a note from your doctor confirming you are fit for treatment.

Can I be reimbursed by my healthcare company insurances?

Yes, detailed treatment receipts can be issued for insurance and company reimbursement.  A lot of business now offer sports and deep tissue massage as a part of their employee benefits schemes and healthcare packages.  it would be worth checking with your employers if you are suffering with musculature ailments for your regular treatments cost cover.

Do you have a cancellation policy?

In the instance of a late cancellation, no-show or reschedule request within 24hours of the appointment this pre-paid amount is non-refundable due to the expenses incurred to the therapist for your allotted time. To avoid being charged please provide 24 hour’s notice before cancelling or rescheduling an appointment.

Do I need to fill out any paperwork before coming to my first appointment?

An online prerequisite form will be sent in the lead up to your appointment to be filled in advance of your arrival confirming you do not suffer with any common contraindications to massage.

Medical Contraindications


What are the Contraindications to Massage Treatment?


Massage treatment is non-invasive, relaxing and natural. It is therefore generally considered a safe treatment for most people. However there are 3 types of contraindications:


Total contraindications

When you have these conditions, please do not book a massage:


  • Fever
  • Contagious diseases, including any cold or flu, no matter how mild it may seem
  • Under the influence of drugs or alcohol-including prescription pain medication
  • Recent operations
  • Acute injuries, please use rehab methods of 'PRICE' for initial 72Hrs
  • Neuritis
  • Skin diseases

Local contraindications

The therapist can massage but not over any areas affected by:


  • Varicose veins
  • Pregnancy
  • Bruising
  • Abrasions
  • Cuts
  • Sunburn
  • Inflammation

Medical contraindications

If you suffer from any of the following conditions, massage can only take place once it has been approved before your session in writing by your Physician.


  • Cardio-vascular conditions (thrombosis, phlebitis, hypertension, heart conditions)
  • Any condition already being treated by a medical practitioner
  • Oedema
  • Psoriasis or eczema
  • High blood pressure
  • Osteoporosis
  • Cancer
  • Nervous or psychotic conditions
  • Heart problems, angina, those with pacemakers
  • Epilepsy
  • Diabetes
  • Bell’s palsy

Does a contraindication mean that treatment cannot take place?


Not always. In fact, massage can be very therapeutic for many medical conditions. However, in the above cases it is best to have advice from your physician.